Technical Solution Specialist

Job Purpose · To act as a link between the TRI Sales and Marketing Teams, and the OPRA Product and Operations Teams. · To interface with the Product and Operations Teams to ensure good understanding of the technology value proposition and how to demonstrate that value to the market. · To demonstrate the value of TRI's technology and service solutions by providing targeted, consistent, high-quality demonstrations, tailored to the specific needs of any prospect. · To develop consistent, high-quality proposals and RFI / RFP responses.

Responsible To SVP Sales

Responsible For NA

Key Functions The key functions performed by the Technical Solution Specialist will include, but may not be limited to the following areas: Product Demonstrations · Develop a deep understanding of TRI's technical and service solutions in order to be able to effectively position TRI's solutions to any prospect's problems and pain points. · To communicate effectively with prospects in discovery meetings in order to understand the prospects, current state, ambitions, organisation structure and decision-making processes in order to develop presentations and demonstrations tailored to the needs of the prospect's organisation. · Create study datasets which allow the TRI solutions to be demonstrated clearly and effectively. · Run product demonstrations in a clear and consistent manner, tailored to the needs of each prospect. · Run public product demonstrations (webinars) on a periodic basis to support marketing activity. · Work with Product team to define requirements for proof-of-concept (POC) demonstrations if needed to progress sales cycles.

Product Roadmap · Understand TRI's technology roadmap in order to be able to position upcoming features as a part of pre-sales engagement with prospects. · Support Marketing in defining value statements and messaging related to upcoming roadmap features Sales Support: · Develop comprehensive proposals and presentations that directly address prospect needs · Incorporate relevant case studies, alongside solution benefits to strengthen proposals · Offer solution expertise at various stages of the sales cycle to address technical questions and concerns · Provide valuable insights that help move deals forward and increase win rates · Develop and maintain a library of sales assets to improve the efficiency of proposal writing and RFP responses. · Include templates, case studies, product sheets, and other relevant materials · Streamline the proposal writing process and improve efficiency in responding to RFPs · Support Sales team members by attending meetings with prospects and clients at various stages in the sales cycle where solution expertise is needed. · Act as a point of contact for prospects to deal with solution and proposal queries

Skills & Qualifications

· Educated to degree level in relevant technical or scientific field · Minimum of 3 years' experience in pre-sales or technical solution consultation · Minimum of 5 years' clinical research industry experience · Strong communication skills, ability to make a positive impact with internal and external stakeholders · Ability to explain complex concepts to non-technical stakeholders · Good knowledge of clinical systems and sales management systems · Strong organizational and administration skills to ensure work is prioritized and delivered on time · Excellent presentation skills · Good problem-solving skills, with a customer centric approach · Good knowledge and experience in the following: o Clinical trial process, ICH E6 (GCP), ICH Q9 (Quality Management) and 21 CFR Part 11